Working Title: ITC for Workflow, Data and Special Projects
Classification Title: Information Technology Consultant - Career
Priority Application Date (Posting will remain open until filled): Wednesday, June 7, 2023 @ 11:55 PST
Please note: As of May 17, 2023, this position has been reposted and is under active recruitment. Apply today! (Prior applicants need not re-apply.)
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Under the general direction of the Associate Dean of Graduate Studies and lead of the Graduate Center Director, the Information Technology Consultant for Workflow, Data and Special projects is responsible for providing consultation and coordination of both the workflow and imaging needs and the data management needs of the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. In addition, the incumbent provides Tier 1 user consultation for a wide range of IT user issues in the department. A key aspect of the position is effective and collaborative coordination of intermediate and advanced IT issues with the central Information Resources and Technology division, with emphasis on coordination of workflow and data management projects.
The incumbent provides primary support for the use, maintenance, and improvement of the OnBase Graduate Admission workflow system, including management of the document imaging and data extraction aspects of that workflow. The incumbent coordinates multiple user IT issues related to admissions workflow independently; resolving general software and hardware problems with use of OnBase, the Student Tracking/Records System, and the document imaging system, coordinating with the IRT project management and workflow support team as needed.
In addition, the incumbent is responsible for coordinating the assessment and use of office data needs for planning, budgeting, admissions, assessment, and degree services for graduate education by making recommendations for database/data-handling within the Office of Graduate Studies. A key part of this coordination role is serving as the office liaison to both the Associate Chief Information Officer’s Data Services group and the Student Affairs Records and Enrollment teams. Intermediate and advanced data management and analysis issues are done by working collaboratively with these two offices.
Another essential function is coordination of other user technology needs, in consultation with Information Resources and Technology. The incumbent will assume responsibility for special technology related projects and services related to graduate enrollment and services on campus. This position provides technical and consultative liaison between Office of Graduate Studies users and the Web development, database development, server operations, desktop hardware and software in Windows and Mac environments, and networking support areas of IRT. The incumbent must also maintain positive working relationships while serving multiple departments. Under the lead of the Graduate Center Director, the Information Technology Consultant is responsible for assisting with the long-range planning for technological advances for the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs.
FLSA: Exempt (not eligible for overtime compensation)
Anticipated Hiring Range: $4,678 to $6,395 per month
CSU Classification Salary Range: $4,678 - $11,547 per month
Recruitment Type: Regular (Probationary)
Work Hours: Monday thru Friday 8am-5pm; other hours as required; changes during summer months. This is an on-site position.
The Office of Graduate Studies, in partnership with the other colleges and departments at the university, provides leadership for the advancement of graduate education at Sacramento State. Graduate Studies supports the development and vibrancy of quality graduate programs, and serves the scholarly and professional needs of graduate students at the university and into their careers. Our work is guided by our core values of excellence, integrity, equity, and service.
The Graduate Center supports students along the entire process of the graduate student experience at Sac State; from undergraduates interested in graduate study to prospective students applying through graduation and all the steps in between.
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
- Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
- Demonstrated ability to function as an Information Technology Consultant at the Career level including ability to integrate software, data, and hardware to match user and business process needs, use IT systems to provide solutions to common business problems, analyze data requirements in support of business applications and use effective communication and listening skills.
Applicants must have the knowledge, skills, and ability to perform the following Essential Functions of this position:
- Demonstrated knowledge, skill, and ability to analyze business processes commonly used in the Office of Graduate Studies and to consult with users on the application of appropriate workflow systems and technologies to improve those processes.
- Demonstrated knowledge, skill, and ability to consult with users of the assessment, management, reporting, and analysis of data for decision-making.
- Demonstrated knowledge, skill, and ability to provide coordination and communication for liaison with the campus technology division (Information Resources and Technology) and Graduate Studies needs for business process improvement (workflow) and data reporting/analysis.
- Demonstrated knowledge, skill, and ability to consult and provide Tier 1 support to Graduate Studies employees on all aspects of employee’s use of information technology software and hardware, including the ability to coordinate needed advanced services with the central IT division.
- Demonstrated experience in independently applying analytical judgment to standard and nonstandard applications and systems, collaborating/coordinating with IRT to solve a wide range of problems and develop practical and thorough solutions.
- Demonstrated ability to work in a team environment with functional users of the enterprise systems and the technical staff in developing solutions;
Demonstrated knowledge, skill, and ability to perform the Core Functions of the Information Technology consultant classification listed below:
- Ability to work independently on graduate admissions, degree services, outreach, and student support program IT systems to provide solutions to common business problems.
- Interpersonal or communication skills in working with users to interpret needs and deliver appropriate IT solutions and workflow solutions in a team environment.
- Ability to apply consultative skills to assess user needs and provide appropriate solutions in cooperation with other campus IT staff.
- Demonstrated ability to work independently.
- Ability to initiate and manage multiple tasks, projects, and people under competing deadlines and maintain flexibility during constant shifting priorities.
- Demonstrated ability to lead staff or project teams in the successful completion of projects and initiatives, including the ability to work collaboratively with the central IT projects management office.
Condition of employment: Ability to pass a background check.
- Master’s degree in computer science, information systems, educational technology communications, or related field.
- Three years of experience with the application of enterprise information technology and data systems in academic environments, with preference for experience with admissions, degree services, and student support program issues and service support challenges.
- Three years of experience with business process analysis and the application of document imaging and workflow technology. Preference will be given to applicants with OnBase workflow technology or similar system, including the ability to train in the coding or workflows and imaging integrations.
- At least two years of experience with enterprise software systems similar or identical to the PeopleSoft student system. Preference will be given to candidates with a minimum of five years (60 months) experience with utilization of PeopleSoft Administration at a college or university with special preference for experience in direct support/use of the PeopleSoft Campus Solutions modules: Student Records, Campus Self Service, Campus Community, Academic Advisement, Recruiting & Admissions, Financial Aid and/or Student Financials.
- At least three years of experience analyzing and defining user data needs in support of decision-making, including both the direct application of data skills at the ITC Career level and liaison with advanced data reporting, analysis, and visualization services. Direct experience preferred in defining data queries, developing and analyzing data reports and consulting on data use and automating processes. Strong preference for experience and demonstrated ability to coordinate data needs with the campus Division of Information Resources and Technology (IRT), including coordinating advanced data analysis, prediction, and visualization.
- At least three years of experience precoding Tier 1 desktop user support with significant experience coordinating intermediate and advanced IT support issues with central IRT services. Preference given to candidates with experience coordinating workflow, data, web development, social media and service issues with enterprise IT services.
- Preference given to candidates with a minimum of three (3) years of Lead experience, especially in a higher education environment.
- General knowledge of Federal, State, CSU System, and Sacramento State academic and administrative policies and procedures that affect student administration.
- General experience in the development and implementation of software system roll-out strategies, change management, including the provision of documentation and training of end users.
- Substantial experience in detailed functional acceptance testing of software used by students, especially related to social media.
- Experience as a presenter at professional meetings, especially with the use of PowerPoint, and video presentations.
- Experience in leading teams and implementation efforts for assigned projects using advanced communication
and listening skills and enterprise project planning tools and services.
Documents Needed to Apply
List documents needed for this position: Resume, cover letter, diversity statement. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the application.
Instructions for required diversity statement:
At Sacramento State, we strive to embrace each other’s strengths and differences and work collaboratively upon principles of cultural humility and respect for all to create an atmosphere in which a sense of belonging within our community can flourish.
We are committed to fostering in all of our members a sense of inclusiveness by providing equal access to educational opportunities and a welcoming environment. We are looking for applicants who can help us enhance our community of inclusion and belonging which includes respect for others and an openness to differing perspectives and identities.
Provide a diversity statement. In your statement, please incorporate your response to the following questions: How have you incorporated equity, diversity, and/or inclusion into your current or a previous position, and how do you envision diversity and inclusion playing a role in this position? (Please explain your answer in a minimum of at least one paragraph.)
About Sac State
Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
and questions may be sent to email@example.com
Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.