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Student Support and Program Liaison

Apply now Job no: 513506
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Working Title: Student Support and Program Liaison 

Classification Title: Student Services Professional II

Posting Details 

Priority Application Date (Posting will remain open until filled): Monday, May 30th @ 11:55pm PST

Hiring Preference
Not Applicable

Position Summary

Under the lead work direction of Senior Student Support Counselor (SSSC), the Student Support and Program Liaison (SSPL) will collaborate with various offices throughout student affairs to research and respond to student issues.  The SSPL will provide support to the Assistant Dean of Students for low-level student conduct cases, administer educational sanctions, and ensure compliance.  While specific programs and initiatives may change over time, the work must focus on closing equity gaps for historically underserved and marginalized groups.  The incumbent is responsible for serving as an advocate for students in these programs and providing resources to prospective and current students, program representatives, high school and community college counselors, and Sacramento State departments and programs.

The SSPL works closely with the SSSC to assist in providing comprehensive information, advising, problem identification/resolution and active referral to other departments for students, family members, and campus visitors referred to the Dean of Students and Vice President for Student Affairs. Duties include providing comprehensive information related to student services departments (e.g. Financial Aid, Student Health and Counseling Services, Registrar, Admissions, Academic Advising, Bursar’s Office, PARC, Career Center, etc.). The SSPL will assess critical student needs, advise and provide active referrals to appropriate support services on campus. Work requires extensive knowledge of University and department policies and procedures to inform constituents, answer questions, investigate and resolve problems related to admissions, financial aid, student accounts, records, registration, graduation, and the wide range of academic support, student engagement, and community engagement services available to students on-campus.

The SSPL also plays a key role in supporting and collaborating on special programs, projects, and initiatives for the Office of the Dean of Students. 

FLSA: Exempt

CSU Classification Salary Range: $ 4,304 - $ 6,120 per month 

Hiring Range: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training.

Salary Grade/Range:  1

Recruitment TypeRegular

Time BaseFull-Time

Pay Plan 12 months 

Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Summer hours are 7:30 a.m. - 4:00 p.m.

Department Information 

The Dean of Students Office serves as a central resource for both students requiring support as well as anyone concerned about a student who may be struggling with a crisis, conflict, or a need for greater connection with community life. We empower students to understand and participate in the campus community, make informed decisions, and take action to reach their personal and professional goals. We are committed to building and maintaining a vibrant community inclusive and open to all experiences and viewpoints. For more information visit https://www.csus.edu/student-affairs/engagement-success/

Minimum Qualifications 

Knowledge and Abilities:
Working knowledge of the practices, procedures and activities of the program to which assigned; general
knowledge of the methods and problems of organizational and program management. General knowledge of
research and interview techniques; and of the principles of individual and group behavior.


Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work
assignments and in implementing long-range program improvements; obtain factual and interpretative information
through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written
presentations based on these data; advise students individually and in groups on routine matters where required;
recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain
cooperative working relationships with faculty, CSU administrators, student organizations, private and public
agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a
general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other
program or service areas Services Office.


Possession of these knowledge and abilities typically is demonstrated through the Experience requirements
below.


Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of
professional experience in one of the student services program areas or in a related field; experience should give
evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field
may be substituted for one year of the professional experience.

Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or
business administration or a job‑related field. Additional specialized experience during which the applicant has
acquired and successfully applied the knowledge and abilities shown above may be substituted for the required
education on a year‑for‑year basis.

Required Qualifications 

  1. General Knowledge of different types student service programs and processes (e.g. admissions, financial aid, academic advising, student service centers, etc.), and/or other student support programs offered by universities (e.g. affinity and equity programs, housing, campus life, career services, etc.)
  2. Ability to work and thrive in a diverse work environment building a welcoming and inclusive environment for multicultural, multigendered, and multi-aged value systems.
  3. Ability to coordinate student cases and bring them to resolution (talk with students and parents, gather information about issues or problems, research related policies and processes, work with appropriate offices toward solutions, and effectively communicate at each step of the process). 
  4. Ability to use standard office equipment and standard software programs (e.g. Microsoft Office Suite (Outlook, Word, Excel) Explorer, FireFox, Safari etc.), various online academic resources {i.e., CalStateApply, CollegeSource, Assist, etc.
  5. Ability to make decisions and discuss potential implications for students and related service offices.
  6. Ability to describe effective (and ineffective) strategies for communicating with constituents, colleagues, partners and the campus community.
  7. Flexible schedule and ability to travel if needed

Conditions of Employment

  • A background check must be satisfactorily completed post-conditional offer.
  • Ability to travel.

Preferred Qualifications 

  1. Direct student service experience in a K-12, higher education, or non-profit setting.
  2. Knowledge of student conduct practices and conduct software system Maxient.
  3. Knowledge of student service, administrative and academic support programs in the California State University System
  4. Experience working with diverse students: first generation and low-income student populations, or in an affinity or equity program.
  5. Bilingual (e.g. English/Spanish/Hmong, etc.)

Documents Needed to Apply

Resume and cover letter. Failure to upload required documentation may result in disqualification.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu

Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html. 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification  

Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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