Associate Director, Financial Aid & Scholarships

Apply now Job no: 540542
Work type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

Working Title: Associate Director, Financial Aid & Scholarships

Classification Title: Administrator I

Posting Details 

Priority Application Date (Posting will remain open until filled): Sunday, July 21, 2024 @ 11:55pm PST

Hiring Preference

Not Applicable

Position Summary

The Associate Director will be the visionary leader responsible for leading the centralized scholarship office at Sacramento State. This leader will display exceptional attention to detail, strong organizational and interpersonal skills, and the ability to work collaboratively with and provide superior customer service to internal and external constituents.
Through the continued close collaboration with campus partners the Associate Director will facilitate discussion, listen to issues and ideas brought forward and analyze required components necessary to establish policy, procedure and guidelines to be followed across campus.
The Associate Director will oversee enhancements and innovations to the way in which students apply for scholarships while supporting the university scholarship program by also adhering to consistent policies and procedures for all campus stakeholders. This position is responsible for the oversight and monitoring of all scholarships administered through Blackbaud software and will also work to have all campus stakeholders join the centralized scholarship process which facilitates the timely award and distribution of scholarship funds as well as facilitate the coordination of resources with other financial aid awards to the fullest extent possible.
The Associate Director will be outgoing and engaging, as they frequently interact with faculty, staff, advancement services and on occasion, scholarship donors. They will recognize the diversity on campus and the diverse needs of our students and possess the ability to respectfully navigate discussions among all constituents, hearing all viewpoints, providing guidance and establishing necessary direction.
The Associate Director must remain knowledgeable of all rules and regulations governing scholarship administration; including but not limited to Title IV federal regulation, education code and rules such as; Title IX and Prop 209. They will recognize the importance of and be responsible for educating the campus community on rules and guidelines the campus must follow to remain compliant. They will be responsible for communicating updates and changes to any and all policies governing scholarship administration and will revisit all policy, procedures and guidelines, as a result of any regulatory change.
The incumbent performs highly complex work in reviewing the most difficult individual, group or organizational problems, developing and recommending courses of action, and implementing proposed solutions. Incumbents in this position must utilize a combination of high-level analytical skills and high-level interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. Assignments require the application of a high degree of judgment, persuasiveness, imagination and professional skills and knowledge in the specified program or service area as well as a general understanding of the interrelationships and need for coordinated action to develop integrated solutions crossing organizational lines.
The Associate Director provides support and resources to scholarship coordinators across campus; maintains standard application and awarding cycle for the majority of scholarships across campus, conducts an annual review of general application questions; coordinates updates with IRT staff, as necessary, to manage data exchange(s) between PeopleSoft and Blackbaud, coordinates and validates accurate funding levels for individual scholarship accounts, and ensure awards are administered according to scholarship specifications. The incumbent is responsible for training and onboarding staff members across various colleges and departments within each college who administer scholarships within their respective areas.

FLSA: Exempt (Not eligible for overtime compensation)

Anticipated Hiring Range: $3,938 per month - $6,732 per month

CSU Classification Salary Range: $3,938 per month - $11,703 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range:  1

Recruitment TypeRegular (At-Will)

Time BaseFull-Time

Pay Plan12 months 

Work Hours: Monday - Friday, 8am - 5pm. Hours will vary depending on department need.

Department Information 

The Scholarships Office at Sacramento State is dedicated to supporting students by offering a wide variety of institutional and community scholarships. The Scholarships Office awards nearly $4 million dollars in institutional scholarships each year.

For more information on Financial Aid & Scholarships, please visit:

Required Qualifications 

  1. Bachelor's degree from an accredited college or university.
  2. Five (5) years of increasingly responsible experience in a Financial Aid or Scholarship Department or student services office.
  3. Two (2) or more years or experience training and supervising the work of subordinate staff.
  4. Knowledge of policies, regulations, and practices for awarding financial aid with advanced knowledge and experience with scholarship program(s)
  5. Foundational knowledge of student life cycle and financial aid awarding cycle
  6. Proficiency in technology and technology system solutions, such as PeopleSoft, OnBase Workflow, MS Office Suite, etc. And the critical role technology plays in planning, maintaining and assessing operations
  7. Experience reviewing, analyzing, and reconciling a large portfolio with multiple accounts; with expertise using electronic spreadsheets, such as Microsoft Excel
  8. Ability to provide exemplary customer service to students, faculty, staff as well as external partners
  9. Ability to communicate effectively both verbal and written.
  10. Strong interpersonal skills with the ability to collaborate with and across multiple departments and divisions.
  11. Demonstrate attention to detail, strong analytical and problem-solving skills
  12. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Conditions of Employment

  • Ability to pass a background check

Preferred Qualifications

  1. Master’s Degree from an accredited college or university.
  2. Experience with Scholarship Administration software, such as Blackbaud, Imaging & Workflow, Adobe sign or other similar tools.
  3. Experience working with donors regarding scholarship gift agreements and scholarship specifications, including an understanding of limitations, such as Prop 209.
Documents Needed to Apply
  • Resume
  • Cover Letter

Failure to upload required documentation may result in disqualification.

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. 

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. 

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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