Patient Care Coordinator

Apply now Job no: 538310
Work type: Staff
Location: Sacramento
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Working Title: Patient Care Coordinator

Classification Title: Administrative Support Coordinator II

Posting Details 

Priority Application Date (Posting will remain open until filled): Monday, May 6, 2024 @ 11:55pm PDT

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

The Care Coordinator is a vital member of the client/patient care team within Student Health, Counseling & Wellness Services (SHCWS). The person in this position will be responsible for facilitating effective clinical referrals including medical, behavioral health, athletic or other services as required to meet the continuing care needs of all students. This will include managing referrals between Providers within SHCWS, Athletics, as well as referrals to community providers and agencies. The person in this position will be expected to build and maintain solid and lasting relationships with local community medical, surgical, imaging and behavioral health providers as well as other needed resources within the community. The person in this position will meet with and interview students as needed to determine appropriate referrals and assist students in making referrals. This person will work in conjunction with the Student Health Insurance Biller to ensure referrals are within insurance network.

The Care Coordinator will be responsible for managing wait lists and scheduling patients/clients with SHCWS Providers, Mental Health Providers, and Athletic Trainers at all times. The Care Coordinator will provide monthly reports documenting the number of referrals made, providers referred to, and outcome of referrals made.  The Care Coordinator supports the care team with reducing fragmentation of patient care, improves compliance and access to care, supports efforts to reduce or remove treatment barriers, and assists patients in navigating their path through the continuum of care with the goal of improved care coordination for patients and clients.

The Care Coordinator will compile community referral resources for use within the SHCWS.

FLSA: Non-Exempt (Eligible for overtime compensation)

Anticipated Hiring Range: $4,000 per month - $4,400 per month

CSU Classification Salary Range: $3,865 per month - $6,336 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range:  1

Recruitment TypeRegular (Probationary)

Time BaseFull-Time

Pay Plan12 months 

Work Hours: Monday-Friday, 8:00 am - 5:00 pm

Department Information 

Student Health, Counseling & Wellness Services (SHCWS) embraces a holistic and collaborative approach to healthcare by offering urgent care, primary care, preventative services, wellness education, violence support services, and mental health, services to the Sacramento State campus community.  SHCS is committed to providing quality care and service delivery and is accredited through the Accreditation Association for Ambulatory Health Care (AAAHC).

Minimum Qualifications 

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Required Qualifications 

  1. Knowledge and understanding of basic medical terminology.
  2. Ability to work independently in a fast paced, demanding environment.
  3. Ability to communicate effectively, both orally and in writing, in an informative diplomatic manner with consumers, referring providers, physicians, healthcare administration, patients, staff, and the general public.
  4. Ability to maintain confidentiality and handle highly sensitive personal information ethically.
  5. Accurate data entry, attention to detail, ability to identify errors and make corrections.
  6. Strong interpersonal skills, including the ability to work effectively with a diverse community of students, and an ability to understand and communicate medical, behavioral health, or other identified needs and information to clinicians, support staff, and students, both in-person and electronically.
  7. Excellent time management skills.
  8. Knowledge and ability to assess the needs of students/patients/clients using focused, empathic listening skills.
  9. Knowledge of HIPPA guidelines and practices.
  10. Proficient computer skills to include all Microsoft Office software, WORD, Excel, Outlook, and EHR
  11. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community
  12. Ability to obtain American Heart Association Basic Life Support (CPR/First Aid certification).

Condition of Employment: 

  • Ability to pass background check

Preferred Qualifications 

  1. Bachelor’s or master’s degree from an accredited college or university, preferably in public health or social work.
  2. Experience in patient care, case management, and referral coordination.
  3. Experience working in an integrated university health and counseling center.
  4. Experience working with Electronic Health Records (EHR) systems.
  5. Able to proficiently engage and provide care to patients by way of HIPAA complaint telehealth/video-based services and fully participate in video-based meetings and trainings.
  6. Minimum 1-2 years’ experience in the Healthcare industry.
  7. Ability to manage and oversee multiple tasks simultaneously, including high acuity patients and clients.

Required Licenses/Certifications: N/A

Documents Needed to Apply

  • Resume
  • Cover Letter

Failure to upload required documentation may result in disqualification.

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. 

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. 

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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