Residence Hall Coordinator (RHC) (Multiple Positions)

Apply now Job no: 534638
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time, Education Support Professionals, Student Services, On-site (work in-person at business location)

Working Title: University Housing Services

Classification Title: Student Services Professional II

Posting Details

Priority Application Date (Posting will remain open until filled): Wednesday, February 14, 2024 @ 11:55pm PST

Position Summary

Under general supervision of the Associate Director of Residential Education, the Student Services Professional II performs moderately complex professional student service work. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This generally requires: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and/or acting as spokesperson within the area of expertise.

This role requires use of sound independent judgment while dealing with moderately complex student service problems. It demands the utilization of effective interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting and program assessment.

The purpose of this work is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.

University Housing Services(UHS) is a non-general fund, self-support program with approximately 2,100 on-campus beds housing a mix of first-year through graduate school students with 7 residence halls and 1 dining center; 45 full- time employees, 56 paraprofessional staff, approximately 150 student staff. UHS includes a First-Year Experience Program and Residential Theme Floors and a full Summer Conference Program.

The Residence Hall Coordinator (RHC) is responsible for the development of a positive community atmosphere in the living environment conducive to student development and academic success.

The RHC is responsible for implementing and carrying out the University Housing Services conduct within assigned community. The RHC will work with the Associate Director for Residential Education on higher level conduct issues.

The RHC will generally serve as the first responder regarding safety, crisis, and emergency situations in the residential community. The incumbent will oversee the daily building administration, procedures, and operation of their hall. In addition, this position will serve in a variety of capacities working on projects, committees, and tasks.

The RHC has responsibility for direction and leadership of 1-2 residence halls including providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, 1-4 graduate students. The incumbent is also responsible for advising Hall Council and performing academic advising.

This is a 12-month live-in position renewable each year based on performance, departmental need and available funding.

FLSA: Exempt (not eligible for overtime)

Anticipated Hiring Range: $4,841 per month - $5,000 per month (Anticipated hiring range is at the minimum of the classification salary range)

CSU Classification Salary Range: $4,841 per month - $6,884 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range:  1

Recruitment Type: Temporary (renewable each year based on performance, departmental need and available funding)

Time Base: Full-Time

Pay Plan: 12 months 

Work Hours: Monday to Friday, 8:00 am - 5:00 pm. Regular evening and weekend work.

Department Information 

Offering various and diverse living and learning experiences, the University Housing Services Office is an integral part of the educational mission of Sacramento State. As such, the office strives to create a welcoming and stimulating environment that prompts students to participate in co-curricular activities that promote life and leadership skills, social responsibility, and academic success.

Please visit our website for additional information:

Minimum Qualifications 

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty and staff, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications 


  1. University student services experience (e.g. advising, admissions, community development, conduct,  residential education, or student programming)
  2. Experience working with students from various ethnic and socioeconomic backgrounds

Knowledge, Skills, Abilities

  1. Ability to independently prioritize, plan and organize work in a fast-paced environment
  2. Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population
  3. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment
  4. Ability to compile, prepare, write, and review reports
  5. Ability to prepare and give presentations
  6. Proficiency using standard office software packages (e.g. Microsoft Office Suite)
  7. Familiarity working with school-based record/data systems/software (example: PeopleSoft, StarRez)
  8. Ability to understand, interpret and apply moderately complex rules, regulations and procedures
  9. Ability to maintain confidentiality
  10. Ability to train and provide lead work direction to others (i.e. student employees/student leaders)

Work Schedule Requirements

  1. Ability to work a flexible schedule including evenings, weekends and holidays
  2. Ability to live on-campus and participate in an on-call duty rotation
  3. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community

Conditions of Employment

  • Ability to pass background check

Preferred Qualifications

  1. Master's degree in Higher Education or related field
  2. Experience working with students considered to be “at risk”
  3. Experience in a college or university housing services program beyond the Resident Advisor level
  4. Experience working with theme/learning communities or first year experience programs.
  5. Experience with programming, crisis management, community development, conduct and/or administration
  6. Knowledge of live-in requirements and the challenges that go with living on campus
  7. Knowledge of and ability to respond to safety and emergency situations

Documents Needed to Apply

Resume and cover letter

Failure to upload required documentation may result in disqualification.

About Sacramento State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. 

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID19 Vaccination Policy

Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. 

Out of State Employment

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Eligibility Verification

Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.



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