Working Title: State Program Coordinator
Classification Title: Student Services Professional III
Note to Applicants: As of Tuesday, September 12th this position is still under active recruitment. Apply today!
Current applicants are still under consideration unless otherwise notified, and need not re-apply.
Priority Application Date (Posting will remain open until filled): Sunday, July 16th @ 11:55pm PST
Under the general direction of the Lead for State Programs, the Student Services Professional III (SSP III) performs a variety of complex and/or sensitive professional student service work from preadmission to the university through graduation. This work includes analysis of student financial aid documentation, policy review and analysis of changes and impact to programs, advisement on regulatory policy and guidance in relation to program eligibility requirements and use of time management and project planning skills to guide workload. Assignments require the application of a high degree of judgment, persuasiveness, imagination and professional skills along with knowledge in the specified programs or services area. The incumbent will also have a general understanding of the inter-relationships between programs and departments, and understand the need for coordinated action to develop integrated solutions crossing organizational lines. When appropriate, the SSP III develops approaches for possible implementation that meet specific program needs.
The purpose of this work is to assist students in making successful progress toward their degree objectives, through reduction of administrative barriers in the financial aid application and approval process. The SSP III will analyze various program workflows and recommend enhancements to create efficiencies for staff and students.
The State Grant Program Coordinator has primary responsibility for providing expertise, management and supervision of all State Aid programs; including but not limited to Cal Grant, Middle Class Scholarship, State University Grant, and Dream Loan programs. The incumbent will have thorough knowledge of the complex federal and state regulations as well as University policy applicable to state aid and student program eligibility.
The State Program Coordinator will be responsible for a student caseload, lead Quality Control review for new staff, and work closely with both, Federal and State Program Leads and Federal Program Coordinator on monitoring workload and meeting department goals. This staff member will participate in training new and current staff on policy and procedures related to daily processes, such as; document review, verification, awarding, Return of Title IV aid. The State Program Coordinator is responsible for Quality Review and Quality Control and maintaining internal controls for compliance and audit purposes.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $5,025 per month (Anticipated hiring range is at the minimum of the Classification Salary Range)
CSU Classification Salary Range: $5,025.00 - $7,159.00 per month
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Recruitment Type: Regular (Probationary)
Work Hours: Monday - Friday, 8am - 5pm. Work hours may vary depending on department need.
Our mission is to help students and their families search for, apply, receive and maintain eligibility for various types of financial aid. Financial aid education is offered through individual counseling, campus marketing activities and group presentations. Staff also undertakes research and resolution of individual student issues. The office strives to provide timely and accurate financial aid processing that is in full compliance with all federal, state and university regulations.
For more information on Financial Aid, please visit: https://www.csus.edu/apply/financial-aid-scholarships/
Knowledge and Abilities:
The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
- University student services experience (e.g. advising, admissions, residential life, student programming or development)
- Experience working with students from various ethnic and socioeconomic backgrounds
Knowledge, Skills, Abilities:
- Ability to independently prioritize, plan and organize work in a fast-paced environment
- Strong interpersonal skills and the ability to provide direct programs and/ or services to a diverse student population
- Excellent and written communication skills and a demonstrated ability to communicate effectively in a diverse environment
- Ability to compile, prepare, write and review reports
- Proficiency using standard office software packages (e.g. Microsoft Office Suite)
- Familiarity working with school-based record/data systems/software (example: People Soft)
- Ability to understand, interpret and apply' moderately complex rules, regulations and procedures
- Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action
- Ability to carry out complex assignments without detailed instructions
- Thorough knowledge of Title IV and State regulations, federal tax laws and ability to interpret and apply regulations to the verification and awarding process.
- Knowledge of financial aid programs including but not limited to Cal Grant, Pell Grant, Middle Class Scholarship etc.
Conditions of Employment:
- Ability to pass background check
- Five or more years of experience working in a Financial Aid Office with direct experience performing verification and awarding student financial aid; Title IV programs including Pell Grant and Direct Loans.
- Two or more years of direct experience with specific California State Aid programs; Cal Grant and State University Grant and ability to analyze data, business processes and policy & procedures related to operational needs.
- Knowledge of: (CMS) People Soft, NSLDS (National student loan data systems), COD (Common Origination and Disbursement Systems), Web Grants, ELM (Electronic Loan Management), and Hyland OnBase Imaging System Or (comparable Image & workflow software)
Documents Needed to Apply
Resume and Cover Letter
Failure to upload required documentation may result in disqualification.
About Sac State
Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information:
Per the CSU COVID-19 Vaccination Policy
, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.