Careers

CCE Online Support Technician

Apply now Job no: 527155
Work type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Working Title: CCE Online Support Technician

Classification Title: ITC- Foundation

Posting Details 

Priority Application Deadline: Thursday, May 11th @ 11:55pm PST (Posting will remain open until filled) 

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

This position is responsible for end-to-end CCE Online Service Desk communications and monitoring customer service process improvements.
The incumbent of this position will:
• Provide Level 1 and Level 2 support to CCE Online users
• Assist the College of Continuing Education’s CCE Online staff with technical issues related to supporting online modules and platforms
• Assist in developing qualitative and quantitative measurements for assessing the success of CCE Online initiatives.

FLSA: Non-Exempt (Eligible for overtime compensation)

Anticipated Hiring Range: $3,713 per month - $5,430 per month. Anticipated hiring range commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: $3,713 per month - $7,149 per month

Best-in-class Benefits: Click here to learn more

CSU Total Compensation: Click here to learn more

Salary Grade/Range:  1

Recruitment TypeTemporary (Annual Renewable)

Time BaseFull-Time

Work Hours: Monday - Friday, 8:00AM - 5:00PM, work hours may vary depending on department operations

Department Information 

The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit https://cce.csus.edu/about-cce.

Minimum Qualifications 

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.  Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge. Reference the Information Technology Series Introduction for level definitions.

Required Qualifications 

  1. Experience providing customer service in a technology environment.
  2. Experience being quality-oriented (accurate, timely, responsive to project needs).
  3. Experience with the configuration and optimization of learning management systems like Moodle
  4. Experience with Microsoft and Unix-based operating systems (Linux)
  5. Demonstrated knowledge of MS SQL, Javascript, HTML and PHP: Hypertext Preprocessor scripting language.
  6. Demonstrated knowledge and experience at the Foundation level in working with computer and mobile devices (PC, Macintosh, iOS, Android operating systems), networking and peripheral devices, with ability to forward more complex IT issues to more senior or specialized IT staff.
  7. Demonstrated ability to provide first and second level support for LMS users
  8. Demonstrated ability to perform Foundation level on-site or remote assistance in configuring and troubleshooting computer-related devices, as well as to provide appropriate referral to more senior or specialized IT staff.
Conditions of Employment:
- Ability to pass a background check

Preferred Qualifications:

9. Work experience in a higher-educational setting, which demonstrates responsibility for customer service to staff and/or students and faculty.

Documents Needed to Apply

Resume and cover letter.

Failure to upload required documentation may result in disqualification.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu

Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit  https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit   https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification  

Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

 

 

Advertised: Pacific Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Applicant Login

Refine search

Work type

Locations

Northern California

Categories

Appointment Type
Bargaining Unit
Job Search Category/Discipline
Time Basis
Workplace Type (Exclude Inst Fac)