Working Title: Information Technology Consultant
Classification Title: Information Technology Consultant - Career
Priority Application Deadline: Wednesday, May 17th @ 11:55pm PST (Posting will remain open until filled)
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Under the lead direction of the ITC Expert, the incumbent will support the discipline specific technology needs of the College, departments, faculty and staff. The incumbent works in close consultation with department chairs, faculty and staff on discipline specific technology needs and coordinates with the ITC Expert and Associate Dean on collegewide IT issues. The incumbent also provides lead work direction to the student technical assistants.
FLSA: Exempt (Not eligible for overtime compensation)
Work Hours: 8:00 AM - 5:00 PM - Monday - Friday
The College of Arts & Letters engages faculty, staff, and students in the creation and study of what makes us human and what humans make. Our students acquire diverse, intercultural competencies and a keen awareness of the past while they pursue the promise of the future. We are a proud part of Sacramento’s growing creative economy and cultural vibrancy. The College of Arts & Letters prepares students for success in an inclusive society by empowering them to take responsibility for their educational growth, explore their own sense of purpose, and engage communities as critical and creative thinkers; by valuing student skills and competencies to bridge the gap between college and career; and by streamlining their path toward graduation.
To enter this classification, a basic foundation of knowledge and skills in information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
1.Demonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
2.Demonstrated history of and commitment to building and maintaining a respectful and professional work environment.
3.Bachelor’s or Associate of Science degree in computer science, information systems, or educational technology, or equivalent experience in an appropriate field of work.
4.Demonstrated experience working independently on a variety of IT computer systems to provide solutions to common operational and instructional problems.
5.Demonstrated experience working in a team environment with end users of enterprise and desktop computer systems, collaborating with other technical staff in developing solutions.
6.Site Operation: Demonstrated ability to work on IT computer systems to provide solutions to common business problems and act as liaison to other divisions in support of IT needs. Knowledge of best practices insecurity policies and implementations.
7.User Consultation: Demonstrated experience with interpersonal communication skills in working with diverse users, interpreting their needs and delivering appropriate IT solutions.
8.Project Management: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions to resolve user problems and meet discipline specific needs. Demonstrated ability to initiate and manage multiple complex tasks, projects and implement workflow solutions under competing deadlines and maintain flexibility during constant shifting priorities.
9.Development: Demonstrated ability to install, troubleshoot and manage Windows and Apple hardware and software in a medium size enterprise environment.
10.Technical Support: Extensive experience with Windows and Apple operating systems and the associated hardware/software and peripherals. Experience troubleshooting, adjustments, and repairs of desktop and portable computer systems and peripherals, network servers and other network components.
11.Experience with computer lab support or equivalent. Ideally, experience with instructional computing, presentations, and conferencing.
12.Demonstrated ability to analyze operations, procedures, and workflows to develop recommendations for technology solutions to business problems.
13.Knowledge of University infrastructure, policies and procedures.
14.Two years customer-facing technical support experience, preferably within higher education.
15.One or more years of experience in the development and implementation of software system roll-out,strategies, change management, including the provision of documentation and training end users.
Documents Needed to Apply
Resume and cover letter.
Failure to upload required documentation may result in disqualification.
About Sac State
Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to firstname.lastname@example.org
Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.