Visitor Experience Program Coordinator

Apply now Job no: 521241
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Working Title: Admissions Counselor

Classification Title: Student Services Professional III

Posting Details 

Priority Application Date (Posting will remain open until filled): Wednesday, November 30th @ 11:55pm PST 

Hiring Preference
Not Applicable

Position Summary

This position reports to the Senior Associate Director of Admissions and Outreach and is responsible for developing, managing and implementing all components of the visit experience for prospective students, families and educational partners. The incumbent will develop and lead a comprehensive plan to deliver a cohesive visit experience to promote the breadth and excellence of the undergraduate experience at Sacramento State. This includes all interactions related to the campus visit, including daily campus tours and on and off-campus prospective student recruitment and yield events to offer year-round programming that meets the specialized needs of visitors. The Visitor Experience Program Coordinator serves as a conduit between school staff, faculty and prospective students and their families to provide information, advising, and admission services related to the matriculation of students to Sacramento State.

The incumbent will also be responsible for the day-to-day operation of the Admissions Welcome Center. The Visitor Experience Program Coordinator is responsible for providing one-on-one and group information and assistance concerning higher education, CSU admission policies and procedures, special admission programs, i.e., Educational Opportunity Program (EOP), testing, housing, student support services, financial aid, and career planning.

The Visitor Experience Program Coordinator is responsible for the coordination of the Welcome Center; for on-site recruitment, admission advising, transcript evaluations, and admission services designed to facilitate the enrollment of prospective transfers and high school students to Sacramento State.

FLSA: Exempt (not eligible for overtime)

CSU Classification Salary Range: $ 5,025 - $ 7,159 per month 

Hiring Range:  Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training.

Salary Grade/Range:  1

Recruitment Type: Regular/Probationary

Time Base: Full-Time

Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m., with occasional weekend and evening hours based on department need. This is an on-site position.

Department Information 

Admission and Outreach sponsors and coordinates numerous recruitment activities and offers prospective and current students individual and group admission counseling and accurate, efficient document processing. For more information visit:

Minimum Qualifications 

Knowledge and Abilities:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications 

Education and Experience:

  1. Bachelors’ Degree from an accredited college or university or equivalent training and/or work experience.
  2. Demonstrated extensive professional experience in one of the student services program areas or in a related field
  3. Experience coordinating and recruiting prospective students from high schools and community colleges
  4. Experience with planning, coordinating, and implementing various events and initiatives
  5. Experience reviewing transcripts and admissions applications
  6. Experience with counseling students and parents on admission requirements, university policies, majors and careers, cost and financial aid, and special programs

Knowledge, Skills, and Abilities:

  1. Demonstrated excellent written and oral communication skills
  2. Demonstrated ability to speak in public forums and conduct presentations
  3. Demonstrated ability and/or interest in working in a multicultural environment
  4. Ability to work evenings, weekends, and travel in and out-of-state

Conditions of employment:

Ability to pass background check

Preferred Qualifications 

  1. Master's degree
  2. Demonstrated supervisory experience in one of the student services program areas or in a related field
  3. Familiarity with the CSU admission policies and procedures
  4. Experience with enrollment management principles and policies
  5. Experience with marketing and communication in higher education and admissions
  6. Experience planning, coordinating, and implementing various events and initiatives related to admissions
  7. Experience using student information systems, such as PeopleSoft/CMS used in the CSU system
Documents Needed to Apply

Resume and cover letter.

Failure to upload required documentation may lead to disqualification.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification  

Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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