Careers

Member Services Analyst

Apply now Job no: 515459
Work type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Fundraising & Alumni Relations, Full Time

Member Services Analyst

Administrative Analyst Specialist - Exempt I

Posting Details 

Priority Application Date (Posting will remain open until filled): Monday, July 11, 2022, 11:55 pm PST

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

This position provides administrative support for the day-to-day and long-range operations of the Alumni Relations department, including data reporting and analytics, data integrity, participation processing, gift acceptance, calendaring, alumni research, and support for donor relations and engagement. The Member Services Analyst must be very organized with attention to detail and have strong interpersonal skills with an ability to work well with others and promote collaboration and communication within the division. This position reports directly to the Assistant Vice President of Alumni Services with project work direction from the Lead Alumni Communications and Outreach Officer.

Overall, the Member Services Analyst supports the goals of Alumni Relations and the mission of the Sacramento State Alumni Association, to connect, engage, and celebrate alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University.

FLSA: Exempt - This position is covered by health benefits, and is exempt (not eligible for overtime compensation according to the Fair Labor Standards Act).

CSU Classification Salary Range: $3,897 - $7,051 per month 

Hiring Range: $3,897 - $5,000 per month, commensurate on candidate's experience, education, skills and training

Salary Grade/Range:  2

Recruitment TypeRegular (probationary)

Time BaseFull-Time

Pay Plan 12 months 

Work Hours: Monday-Friday, 8:00am-5:00pm; other hours as required. 

Department Information 

Operating as an interdependent alumni organization, Alumni Relations (a campus department) and the Sacramento State Alumni Association (a 501 (c)(3) non-profit organization), our mission is to connect, engage and celebrate the alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University.

To accomplish this, we engage volunteer leaders through the Alumni Association Board of Directors, Board Committees, and Alumni Chapters and Networks, in encouraging philanthropic support, supporting the mission of the University and overall striving to create an inclusive community of engaged alumni.

We are responsible for planning and funding engagement programs, alumni recognition/awards events, mixers, reunions, recent graduate activities, student engagement, and alumni communications. In addition to these engagement opportunities, we award scholarships, manage and maintain the Leslie & Anita Harper Alumni Center, solicit programmatic sponsorships and scholarship donations, and support Alumni Association Membership.

Minimum Qualifications 

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Required Qualifications 

  1. Computer proficiency with proven ability to use standard office software (e.g., Microsoft Office Suite), internet search engines, CRM database applications; and other tools to process data and create reports.
  2. Strong interpersonal skills with the ability to interact in an effective and appropriate manner with diverse populations.
  3. Highly developed problem-solving skills, with demonstrated sound judgement in identifying issues, evaluating the situation, interpreting and applying policies and procedures, defining objectives, and formulating a recommended plan of action.
  4. Experience in maintaining, monitoring, and tracking participation, engagement metrics, communication metrics, and financial support with online payment reconciliations and fund balances;
  5. Effective analytical skills with the ability write concise, detailed, and accurate reports
  6. Strong verbal and written communication skills
  7. Organizational skills with the ability to meet multiple deadlines and achieve established goals in a fast-paced environment
  8. Ability to work independently as well as collaboratively
  9. Ability to deal with confidential matters with tact and sensitivity
  10. Excellent verbal and written communication skills. 
  11. Demonstrated project management and organizational skills; ability to set priorities and meet deadlines, while balancing multiple projects and maintaining accuracy

Work Schedule Requirements:

  1. Ability to work evenings and weekends, as needed.
  2. Ability to work off-campus, as needed. 

Conditions of Employment:

  1. Ability to successfully complete a background check.

Preferred Qualifications 

  1. Bachelor’s degree
  2. Knowledge of alumni engagement, fundraising and philanthropic principles and practices
  3. One to three years of similar experience in a university, not-for-profit, philanthropic or member-based environment, preferably in Alumni Relations, with demonstrated use of technology solutions.
  4. Experience using a complex customer relationship management (CRM) database
  1. Experience in gift processing or similar field
  2. Experience with AdobeSign, OnBase, and/or other tools
  3. Experience with project management systems
  4. Experience in using PeopleSoft/CFS/FDW Finance and CMS Human Resource applications
  5. Ability to use query tools such as Cognos

Required Licenses/Certifications 

N/A

Documents Needed to Apply

Resume and cover letter. Failure to upload the required documentation will result in disqualification.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu

Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html. 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification  

Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

 

 

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