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Graduate Student Enrollment and Engagement Specialist (SSP III)

Apply now Job no: 512410
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Working Title: Graduate Student Enrollment and Engagement Specialist

Classification Title: Student Services Professional III

Posting Details 

Priority Application Deadline (Posting will remain open until filled): Sunday, May 15, 2022 at 11:55 p.m.

Hiring Preference
Not Applicable

Position Summary

Under the general guidance of the Associate Dean for Graduate Studies, and the direct direction of the Director of Graduate Studies, the Graduate Student Enrollment and Engagement Specialist (GSEES) is responsible for coordination, planning, and integration of numerous variables that impact admissions, registration, enrollment, and graduate student services. This includes collaboration with many faculty, staff, and administrators (e.g., Academic Chairs, Graduate Coordinators, and Graduate Program Assistants) to bring together the information and resources needed to strategically plan and provide academic preparation resources, graduate application assistance, enrollment projections, and student support opportunities that meet student admissions, enrollment, and academic needs. In addition to offering workshops, planning events, and providing resources to actively support students’ admissions and timely progress to degree, the GSEES performs a variety of complex and/or sensitive professional student service work from preadmission to the university through graduate degree completion. This work includes analysis of needs, considerable advisement of policy and eligibility requirements and the use of planning, interviewing, and counseling techniques. Assignments require the application of a high degree of judgment, persuasiveness, imagination and professional skills and knowledge in graduate education, as well as a general understanding of the interrelationships and need for coordinated action to develop integrated solutions crossing organizational lines. When appropriate, the GSEES develops approaches for possible implementation that meet specific program needs.
 
The purpose of this work is to assist students in understanding the graduate admissions process, framing the graduate student lifecycle, making timely progress toward their degree objectives; to provide learning experiences that supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.
 
The Graduate Student Enrollment and Engagement Specialist (GSEES) participates as a member of the Graduate Studies Enrollment Planning Team responsible for increasing graduate admissions yield rates, identifying opportunities to remove administrative barriers from the admissions and degree services processes, reduce delays in the culminating experience process, increase timely degree completion rates, reduce 5-year and 7-year cancellation rates, and provide an overall positive and engaging graduate student enrollment experience. The GSEES is expected to take a leadership role in coordinating the collective work of the Graduate Studies Enrollment Planning Team. As a member of this team, the GSEES is responsible for implementing programs (e.g., Prospect+, Grad Hornet Success Program), collaborating with other student support programs (e.g., GPA, Career Center) and using related technologies and tools that support planning and decision-making and lead to a positive graduate student enrollment experience.
 

FLSA: Exempt (not eligible for overtime compensation under the Fair Labor Standards Act) The position is benefits-eligible.

CSU Classification Salary Range: $4,691 - $6,683 per month 

Hiring Range: anticipated hiring salary range of $4,691-$5,340 per month

Recruitment Type: Regular (probationary)

Time Base: Full-Time

Pay Plan:  12 month

Work Hours: M-F 8a -5p, with other hours as required, which may include evening and weekend hours during peak periods. Not eligible for telework. Some travel required.

Department Information 

The Office of Graduate Studies, in partnership with the other colleges and departments at the university, provides leadership for the advancement of graduate education at Sacramento State. Graduate Studies supports the development and vibrancy of quality graduate programs, and serves the scholarly and professional needs of graduate students at the university and into their careers. Our work is guided by our core values of excellence, integrity, equity, and service.

The Graduate Center supports students along the entire process of the graduate student experience at Sac State; from undergraduates interested in graduate study to prospective students applying through graduation and all the steps in between.

Minimum Qualifications 

Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
 
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
 
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
 
Education:
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related

Required Qualifications 

1. University student services experience (e.g., advising, admissions, student programming or development)
2. Experience working with students from various ethnic and socioeconomic backgrounds
3. Ability to independently prioritize, plan, and organize work in a fast-paced environment
4. Exceptional interpersonal skills; including understanding the roles and responsibilities of others, gauging relationships accordingly, developing effective and harmonious working relationships in a diverse community, and maintaining composure and professionalism in stressful and often challenging situations.
5. Excellent verbal and written communication skills utilizing multiple modalities and a demonstrated ability to communicate effectively in a diverse environment
6. Exceptional time management, project management, and organizational skills.
7. Ability to provide direct programs and/or services to a diverse student population
8. Ability to compile, prepare, write, and review reports
9. Ability to design and generate tracking and monitoring tools
10. Strong program assessment skills with the ability to plan and organize the development of outcomes and execute the process to measure outcomes
11. Proficiency using standard office software packages (e.g., Microsoft Office Suite)
12. Familiarity working with school-based record/data systems/software (example: PeopleSoft)
13. Ability to understand, interpret, analyze, and apply complex rules, regulations, and procedures
14. Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action
15. Ability to independently carry out complex assignments without detailed instructions
16. Experience preparing and delivering presentations for small and large groups consisting of students, staff, faculty, and/or administrators.
17. Experience providing effective and in-depth advising to a widely diverse population in a public setting, for a wide range of situations and circumstances; individually as well as in small and large group settings.
18. Demonstrated ability to serve in a leadership role.
19. Experience providing lead work direction to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
20. Demonstrated ability to act independently and effectively to resolve student issues and/or concerns.
21. Experience analyzing and defining complex organizational, policy or procedural problems.
22. Experience collecting and evaluating data, drawing valid conclusions, and predicting consequences of various alternative courses of action.
23. Demonstrated ability to independently plan, coordinate and implement solutions, effectively prioritize workload, provide timely and thorough follow-up, and meet priority deadlines.
24. Knowledge of cyclical student service areas’ process milestones; such as admissions, enrollment and graduate degree services timelines, financial aid deadlines, student financial services due dates, graduate advising peak periods, and curriculum cycles and deadlines.
 
Special Conditions of Employment:
25. Required to be appointed into the position and/or perform the duties of the position:
26. Occasional travel may be required

Preferred Qualifications 

27. Experience working with students considered to be “at promise”
28. Master's degree in Educational Leadership, College Student Personnel, Educational Counseling, or related field
29. Experience with or a general understanding of program coordination
30. Experience using a Customer Resource Management (CRM) system or possessing a general understanding of the CRM concepts
31. Experience using a Common Management System or Student Information System (such as PeopleSoft/ Oracle) and Imaging and/or Document Management Systems (such as OnBase).
32. Advanced experiences in Microsoft Excel.
33. Experience working with students returning to an educational setting or engaged in study at the graduate level
34. Knowledge of Graduate Education in the California State University system
35. Understanding of Sacramento State program and degree requirements.
36. Ability to accommodate a flexible work schedule that may include occasional evening or weekend work hours

Required Licenses/Certifications 

N/A

Documents Needed to Apply

Resume; cover letter; Statement on Contributions to Diversity, Equity, and Inclusion; Statement of Student Support.

Failure to upload these documents to the online application may result in disqualification.

Instructions for Statement on Contributions to Diversity, Equity, and Inclusion: Statement on your contributions to equity, diversity, and inclusion, including information about your understanding of these topics, your record of activities to date, and your specific plans and goals for advancing equity, inclusion, and a sense of belonging. Please review the Sacramento State Inclusive Excellence Statement. Link to: Sacramento State Inclusive Excellence Statement | Sacramento State (csus.edu)

Instructions for Statement of Student Support: This is similar to a statement of teaching philosophy; a statement of student support is needed for student support professionals to demonstrate their philosophy or approach to processes for student services.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu

Out of State Employment Policy

Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification  

Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Conflict of Interest:
The duties of this position include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, an on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

 

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