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Customer Service Coordinator (ASC I)

Apply now Job no: 507452
Work type: Staff
Location: Sacramento
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Working Title

Customer Service Coordinator

Classification Title

Administrative Support Coordinator I

Posting Details 

Priority Application Date (Posting will remain open until filled): Wednesday, December 8th @ 11:59pm

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

The Customer Service Coordinator is responsible for receptionist and administrative support duties in the Office of Admissions and Outreach. Critical responsibilities include, providing front line reception and customer service, managing the office's email account, greeting campus visitors, answering phones, assisting with office operations management, handling calendars and performing any other administrative duties required. The incumbent is responsible for opening the front office and maintaining office advising drop-in schedule. The incumbent must be able to work independently to ensure the effective operation of the front desk in the Office of Admissions and Outreach.

FLSA: Non Exempt

CSU Classification Salary Range:$ 3,064.00 - $ 5,148.00 

Hiring Range: Anticipated hiring range will be near the minimum of the classification range, commensurate with candidate's education, experience, skills and training.

Salary Grade/Range:  1

Recruitment Type: Regular

Time Base: Full-Time

Pay Plan:  12 months 

Work Hours: 8am-5pm Monday through Friday. Hours may vary depending on department need.

Department Information 

Sacramento State is California’s capital university. The campus community is diverse, dynamic, and welcoming. Sacramento State is the university of doing, a perfect fit for those who want to take their education beyond the classroom. Here is where students come to realize goals and aspirations greater than even those with which they came. Your future begins and belongs here.
http://www.csus.edu/admissions/

Minimum Qualifications 

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Required Qualifications 

Experience

  1. Experience in clerical and administrative support functions for academic and/or special programs
  2. Experience providing a broad range of customer service
  3. Experience in Microsoft Office, Outlook and Customer Relations Management
  4. Experience in many different administrative duties; office procedures, and secretarial duties.

Skills/Ability

  1. Excellent written and oral communication skills/effective listening skills; strong detail orientation and organizational skills
  2. Ability to use judgment and discretion to act when precedents do not exist.
  3. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
  4. Ability to perform standard business math, and make simple projections requiring some inference, including tracking and comparing data
  5. Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
  6. Ability to use general office equipment and a full range of office support technology and systems.
  7. Ability to independently handle multiple work unit priorities and projects.

Condition of Employment

    • Ability to pass background check

Preferred Qualifications 

  1. Experience working in an institution of higher education
  2. Working knowledge of Customer Relations Management system i.e. Hobson
  3. Knowledge of Common Management System (CMS) or comparable student information system
  4. Experience with University admissions procedures, student services, academic programs and procedures for enrollment into a degree program

Required Licenses/Certifications 

N/A

Documents Needed to Apply

Cover letter and resume.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. 

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity  
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process . 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu

Eligibility Verification  
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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