Careers

Patient Service Representative

Apply now Job no: 506840
Work type: Staff
Location: Sacramento
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Working Title

Patient Service Representative

Classification Title

Administrative Support Assistant II

Posting Details 

Priority Application Deadline (this posting will remain open until filled): Sunday, January 2nd @ 11:59pm

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

Under the general supervision of the Director of Health Services the Patient Services Representative coordinates and facilitates a variety of functions in support of Student Health and Counseling Services mission, values, and goals.  Incumbent functions with a moderate degree of independence and exercises considerable discretion, judgment and confidentiality as required in a clinical office environment.

Provides first point-of-contact for clients/patients, customers, and visitors.  Gathers pertinent patient data to facilitate service to the client/patient and receipt of payments for service provided.  Provides efficient and accurate customer service to clients/patients with their registration and other needs.

FLSA: Non-Exempt

CSU Classification Salary Range: $2,912 - $4,592 per month 

Hiring Range: $2,912 - $4,592

Salary Grade/Range:  1

Recruitment Type:  Temporary 

Time Base: Full-Time

Pay Plan:  12 months 

Work Hours: TBD at time of hire

Department Information 

Student Health & Counseling Services (SHCS) promote lifetime wellness through collaboration, education and innovation.

SHCS embraces a holistic and collaborative approach to healthcare by offering urgent care, primary care, preventative services, wellness education, violence support services, and mental health, services to the Sacramento State campus community.  SHCS is committed to providing quality care and service delivery and is accredited through the Accreditation Association

Minimum Qualifications 

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications 

  1. Experience providing reception and clerical duties in an office environment.
  2. Exceptional customer service skills.
  3. Effective interpersonal skills.
  4. Ability to use independent judgment and discretion when responding to routine and non-routine inquiries and assessing urgency of situations.
  5. Effective written and verbal communication skills with ability to convey information clearly and accurately.
  6. Fluency in using standard office software packages (e.g., Microsoft Office Suite).
  7. Effective organizational skills with the ability to independently prioritize work assignments.
  8. Ability to perform standard clerical procedures and practices.
  9. Ability to work independently as well as collaboratively with multi-disciplinary staff.
  10. Ability to maintain confidentiality.

Condition of Employment:  Ability to successfully pass a background check.

Preferred Qualifications 

  1. Two years’ experience providing direct customer service.
  2. Experience working in a medical office and/or counseling center.
  3. Experience working with Electronic Health Records.
  4. Familiar with HIPAA.

Required Licenses/Certifications 

N/A

Documents Needed to Apply

  • CV/Resume
  • Cover Letter
  • Minimum of 3 professional references

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. 

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity  
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process . 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu

Eligibility Verification  
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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Applications close:

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