Program Recruitment and Retention Specialist

Apply now Job no: 505142
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Working Title: Program Recruitment and Retention Specialist 

Classification Title: Extended Ed Specialist I

Posting Details 

Priority Application Date (Posting will remain open until filled): October 14, 2021

Hiring Preference

Not Applicable

Position Summary 

Under the direction of the Director of College-to-Learner, Academic Programs in the College of Continuing Education, the Program Recruitment & Retention Specialist is responsible for planning and developing student recruitment and retention efforts across the large and diverse portfolio of programs in the unit. Experience with the content and format of educational offerings in undergraduate and graduate degree programs, especially working with learners seeking professional updating, mid-career training, and life-long learning. The EESI will manage the Lead Inquiry Management System for all undergraduate degree programs within the Academic Programs unit, lead correspondence with third-party lead management vendors, lead the development of information sessions for degree programs in the College of Continuing Education. The EESI maintains relationships with academic departments to ensure consistent communication and the smooth delivery of currently running and newly developing programs. The EESI is responsible for working with university departments, internal administrative units and constituent groups. The EESI works with programs through multiple delivery formats including face to face instruction, online learning or hybrid education.

FLSA: Exempt

CSU Classification Salary Range: $4,493 - $6,395 per month 

Hiring Range: $4,493 - $5,919

Salary Grade/Range:  5181-RANGE A-Grade-1

Recruitment Type Temporary 

Time BaseFull-Time

Pay Plan12 months 

Work Hours: 40.00

Department Information 

The College of Continuing Education (CCE) has been offering workshops, courses, certificates, and degrees to adult learners since 1951. The Academic Programs Unit (APU) offers a variety of self-support educational programs, including youth programming, undergraduate degree completion programs, graduate degrees, certificates, credentials, workforce training, and essential community education programs. The programs offered in APU directly support the mission of CCE and the college’s strategic goals to enhance student success, foster relationships with our communities, and grow a strategic portfolio of programs. 

For more information, please visit

Minimum Qualifications 

Knowledge and Abilities:

Knowledge of the procedures and practices in educational program and curriculum planning; resources of the campus and the surrounding community; and the processes required to plan and construct academic programs and course outlines. Ability to determine needs for new or revised programs; plan course hours and credit; develop course outlines with instructors; locate instructors and to assist them in understanding and completing contract arrangements; develop budgets and analyze costs; write promotional materials and to develop a variety of promotional techniques; represent the CSU system to the community and develop working relationships; manage logistics of providing classes; and maintain cost information and records.


Equivalent to two years of experience in planning classes or programs in a specialized field or area, preferably in higher, extended, or adult education. Experience developing resources, budgets, and marketing plans for educational programs and in acting as a liaison with the community is desirable. Teaching experience in higher or extended education may be substituted for experience on a year-for-year basis.


Equivalent to graduation from a four-year college or university, preferably with courses in adult education and curriculum planning.

Required Qualifications 


1. Project or program management experience including the ability to manage multiple projects collaboratively with other staff and stakeholders.

2. Experience developing community and stakeholder relationships.

3. Experience providing feedback to instructors or comparable position.


4. Commitment to fostering a diverse, equitable, and inclusive work and learning environment; including a demonstrated ability to work collaboratively with and lead a diverse population of students, staff, and faculty.

5. Knowledge of the procedures and practices in educational program and curriculum planning in education, and the processes required to plan and contract academic programs and course outlines.

6. Ability to determine needs for current or revised programs.

7. Working knowledge of budget policies and procedures.

8. Ability to communicate persuasively both verbally and in writing.

9. Analytical and critical thinking skills; ability to investigate and analyze problems with a broad administrative impact and implications; ability to anticipate problems and address them proactively.

10. Ability to independently initiate plan, organize, prioritize, multitask, and coordinate work in a fast-paced organization with competing priorities and distractions.

11. Experience recruiting and hiring instructional staff.

12. Experience with standard office software programs, internet research tools, and databases for customer relationship management or program planning and delivery.


13. Ability to work evenings and weekends as needed.


- Ability to pass a background check.

Preferred Qualifications 


14. Experience working in higher education and/or continuing education.


15. Working understanding of program assessment and evaluation of programs

16. Master’s degree in education, business, humanities, social sciences, or related field

17. Knowledge of the resources of the campus and surrounding region served by Sacramento State

Required Licenses/Certifications 


Documents Needed to Apply

Application, resume, cover letter and 3 professional references.

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. 

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity  
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit . 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

Eligibility Verification  
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.



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