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Mac Lead Desktop Consultant

Apply now Job no: 504847
Work type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Working Title

Mac Lead Desktop Consultant 

Classification Title

Information Technology Consultant - Expert

Posting Details 

Priority Application Date (Posting will remain open until filled): Monday, October 11, 2021

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

The Mac Lead Desktop engineer will work independently, overseeing the installation, maintenance and administration of campus-wide Apple Device automation, management, and self-service tools.  Responsible for operation and security of faculty and staff Apple desktop computer systems.  Will provide backup support for Windows desktop automation and management systems.  Incumbent will independently research, develop, recommend, and maintain procedures related to managing Apple and Windows desktop computer systems and devices. The incumbent will interact with other campus departments and technical personnel in teams and committees to develop and recommend campus-wide solutions to directors, departments, technical staff and campus administration. 

FLSA: Exempt

CSU Classification Salary Range: $6,249 to $12,100 per month 

Hiring Range: $7,500 to $9,000 per month

Salary Grade/Range:  3

Recruitment Type: Regular 

Time Base: Full-Time

Pay Plan:  12 months 

Work Hours: Monday-Friday, 8am-5pm; other hours as required.

Department Information 

Who is IRT?
Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.

For more information about IRT, please visit: www.csus.edu/irt

Minimum Qualifications 

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. 

Required Qualifications 

  1. Extensive experience installing and troubleshooting Apple operating systems in a medium size enterprise environment. 

  1. Comprehensive knowledge and experience building and maintaining Jamf Apple device management software. 

  1. Comprehensive knowledge and experience managing Apple device hardware and software. 

  1. Ability to work and problem solve independently.  

  1. Advanced listening and communications skills, including ability to write clear, concise, functional, and technical documentation, and the ability skills to train customers on new systems and enhancements 

  1. Demonstrated experience implementing Information security policies, procedures, guidelines, and best practices (e.g., vulnerability scanning, anti-virus software updating, operating system and application patching, event logging and strong passwords, etc.) 

  1. Excellent organizational skills to handle heavy workload and multiple projects with frequent interruptions and schedule changes. 

  1. Strong customer service and relationship skills. 

  1. Demonstrated skills to manage projects and successfully accomplish tasks assigned. 

  1. Skilled at training others. 

  1. Skilled at identifying usability issues and making recommendations for updates and improvements. 

Preferred Qualifications 

  1. Three years’ experience installing and troubleshooting Apple operating systems in an Active Directory environment in a medium size enterprise environment of at least 1,000 computers and printers, preferably within higher education environment. 

  1. Advanced knowledge and experience implementing self-service/software center for application and configuration management. 

  1. Demonstrated experience managing desktop and application virtualization. 

  1. Working knowledge of Windows enterprise operating systems automation and management in an Active Directory environment. 

  1. A+ or equivalent college courses 

  1. Two years Customer Services experience, preferably within higher education. 

  1. Consulting experience preferably in a university environment 

  1. Experience managing cloud desktop and application virtualization environments. 

Documents Needed to Apply

Resume, cover letter (required)

Letter of recommendation (optional)

Conditions of Employment 

Ability to pass a background check. 

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. 

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity  
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process . 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. 

COVID-19 Vaccine Certification Information:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

Eligibility Verification  
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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