Careers

Student Services Professional III

Apply now Job no: 504686
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

 

Student Services Professional III

SSP III

Posting Details

Priority Application Deadline (Posting will remain open until filled): Sunday, October 17 at 11:55 p.m.

Hiring Preference

N/A

Position Summary

Under the general direction of the Student Success Center Coordinator, and the general supervision of the Associate Dean for the College of Health and Human Services, the HHS SSC Student Services Professional III (SSP III) performs a variety of complex and/or sensitive professional student service work from pre-admission to the university through graduation.  This work includes analysis of needs, considerable advisement of policy and eligibility requirements and the use of planning, interviewing and counseling techniques.  Assignments require the application of a high degree of judgment, persuasiveness, imagination and professional skills and knowledge in the specified program or service area as well as a general understanding of the interrelationships and need for coordinated action to develop integrated solutions crossing organizational lines. When appropriate, the SSP III develops approaches for possible implementation that meet specific program needs.

The purpose of this work is to assist students in making timely progress toward their degree objectives; to provide learning experiences that supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.

The SSPIII works with the academic departments in College to collaborate with Chairs/faculty to identify and develop academic plans that will help students persist through graduation. The SSPIII runs advising-related reports and analyzes data in conjunction with Chairs and designated advisors to determine targeted intervention strategies. Additionally, the incumbent partners/supports faculty in advising students on the major and creating opportunities for students in the College to decrease time to degree. The incumbent requires considerable administrative planning to develop creative solutions that integrate approaches across organizational lines. The SSPIII is also responsible for recognizing specific program needs and for collaborating with academic departments to improve and develop approaches for implementation for student engagement and success.

FLSA: Exempt

CSU Classification Salary Range: $4691-$6683 per month 

Hiring Range: $4691 - $5188  per month

Recruitment TypeRegular (probationary)

Time BaseFull-Time

Pay Plan 12 month

Work Hours: M-F 8-5; other hours as required

Department Information 

The College of Health and Human Services serves an array of students from first-time freshman to graduating seniors. The purpose of the Student Success Center is to provide holistic support services to aid in a student’s university experience.

Minimum Qualifications 

Knowledge and Abilities:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education:

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications 

 

Experience

  1. University student services experience (e.g. advising, admissions, student programming or development)
  2. Experience working with students from various ethnic and socioeconomic backgrounds

Knowledge, Skills, Abilities

  1. Ability to independently prioritize, plan and organize work in a fast-paced environment
  2. Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population
  3. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment
  4. Ability to compile, prepare, write and review reports
  5. Proficiency using standard office software packages (e.g. Microsoft Office Suite)
  6. Familiarity working with school-based record/data systems/software (example: PeopleSoft)
  7. Ability to understand, interpret, analyze and apply complex rules, regulations and procedures
  8. Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action
  9. Ability to carry out complex assignments without detailed instructions

Physical Requirements:

      -     Ability to occasionally lift/carry/transport boxes for orientation or events.

Conditions of Employment:

  • Ability to pass a background check
  • Occasional travel may be required

Preferred Qualifications 

  1.  Experience working with students considered to be “at risk”
  1. Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field (may be substituted for one year of experience)
  2. Experience with or a general understanding of program coordination
  3. Knowledge of General Education in the California State University system
  4. Knowledge and understanding of how the CSU Graduation Initiative interfaces with retention goals
  5. Ability to accommodate a flexible work schedule that may include occasional evening or weekend work hours

Required Licenses/Certifications 

Valid driver's license and maintenance of safe driving record required.

Documents Needed to Apply

Resume, cover letter, diversity statement

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to student successdiversity, equity and inclusioncommunity engagementphilanthropy, and campus safety.  

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued.  Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.  

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. 

Background Check Disclaimer  

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity  
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. 

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process . 

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . 
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. 

Eligibility Verification  
Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). 

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Vaccination Policy:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu
 

 

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